How hard could that be? Turns out, very hard. I still had some questions, like “what are my internal dispute resolution options per Facebook’s terms?” And, “if a disabled account appeal is denied, and I wish to dispute that decision, can you confirm the appropriate external dispute resolution mechanism is litigation in California?” These questions needed answers from a real Facebook employee. If Facebook has been building a walled garden for consumers, then they seem to have also built themselves a walled garden fromĮven thought I had found some answers, I didn’t feel satisfied with what I had found. (Note, Facebook at Work still appears to have binding arbitration in its terms of service.) Is It Possible to Talk to a Real Facebook Employee? District Court for the Northern District of California or a state court located in San Mateo County” (see, Section 15. Turns out, in 2009, Facebook removed its binding arbitration clause from its Statement of Rights and Responsibilities, and switched over to requiring disputes to be litigated in the “U.S. The second question I needed answers to was whether Facebook’s dispute resolution clause of its terms and policy calls for binding arbitration or litigation. Litigation in California (External Dispute Resolution) While I waited to see what would happen with the appeal, I continued my investigation as to what external processes Facebook uses for dispute resolution. For example, one response message my friend got was titled “Thank you for submitting your ID” and said “We can’t help you with your request until we receive an ID or other document that we can use to confirm that you’re the owner of this account.” So, I guess Facebook’s bots have developed a sense of irony (which makes me wonder if they’ll eventually learn sarcasm, too).Įven if you submit an appeal it isn’t clear whether it has been accepted, or how long it will take to receive a reply (do they send any confirmations?).
One thing that stands out to me is that Facebook relies heavily upon its FAQ and automated response bots. Furthermore, it isn’t exactly clear what happens next, except that Facebook will investigate (so, is this the appeal? Or do you have to wait for Facebook to investigate before you can then appeal?). The last field, additional info, seems optional and it isn’t clear if that’s where you should state your appeal.
#See friends newstream disabled facebook account full#
You are required to provide at least three pieces of information: your login email address or phone number, your full name, and a picture of your ID. You can then go to the FAQ: Disabled Accounts where you can find the link to the submit an appeal (note: see the screenshot below if you click this link and are logged in, you’ll just get an error page asking you to log out first). The appeal process to dispute a disabled Facebook account begins with you receiving a notification, usually when you attempt to login, that your account has been disabled. If you find that your account has been disabled and none of these seem promising to you, think about what other approaches you might take to resolve your conflict with Facebook.) Appealing a Disabled Account (Internal Dispute Resolution) (Note, just because I have these three options listed does not mean that they are your only options. In the next sections, I will go into further detail for each of these three options.
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